Mandiant Customer Success
Mandiant is ready to help you quickly realize the transformative experience the Mandiant Advantage platform promises. Our team of experienced practitioners and customer engagement specialists provide a key resource helping maximize your access to Mandiant’s industry leading expertise.
Customer Success and Technical Account Managers provide strategic subject matter expertise and technical deployment assistance, guiding your overall success with Mandiant. Our 24/7/365 Mandiant Support team is available to all customers for tactical platform needs.
Mandiant provides Basic and Premium success plan options that fit your business requirements and team needs.
Subscriptions and Entitlements
All Mandiant Advantage customers receive the Basic Success Plan, which includes onboarding and deployment support, along with access to our Knowledgebase of enablement material guiding your use the platform, and 24/7/365 customer support.
The Premium Customer Success Plan ensures you achieve your targeted outcomes leveraging Mandiant Advantage. Working as an extension of your team, a designated Success Manager develops customized success plans, oversees execution to ensure value is delivered to stated objectives, directly engaging with subject matter expertise across Mandiant as necessary.
Customer Success Subscriptions and Entitlements
|24/7/365 Web Portal and Phone Support|
| Knowledge Base Access|
E-Learning Product Training
| || |
| Product Onboarding and Provisioning|
Integration and Configuration Assistance
Upgrade and Product Release Support
Proactive Deployment Health and Usage Monitoring
| || |
| Designated Customer Success Manager|
Customized Success Plans
Operational and Executive Business Reviews
Expertise on Demand
|Flexible Access to Consulting Services, Threat Intelligence and Cyber Security Training / Certifications|
Premium+ Services For Security Validation
|Advanced Product Deployment and Optimization Assistance w/Designated Technical Account Manager|
Contact Customer Support
If you are experiencing a technical issue or have a question, please create a support case (online or over the phone). Mandiant provides 24x7 global phone support.
Primary support language is English.
|Americas||+1 888 668 8987|
|EMEA||+44 333 015 6122|
|Asia Pacific||+65 3105 1666|
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