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Mandiant Customer Success

Mandiant is ready to help you quickly realize the transformative experience the Mandiant Advantage platform promises. Our team of experienced practitioners and customer engagement specialists provide a key resource helping maximize your access to Mandiant’s industry leading expertise.

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Overview

Customer Success and Technical Account Managers provide strategic subject matter expertise and technical deployment assistance, guiding your overall success with Mandiant. Our 24/7/365 Mandiant Support team is available to all customers for tactical platform needs.

Mandiant provides Basic and Premium success plan options that fit your business requirements and team needs.

Subscriptions and Entitlements


 

Basic

All Mandiant Advantage customers receive the Basic Success Plan, which includes onboarding and deployment support, along with access to our Knowledgebase of enablement material guiding your use the platform, and 24/7/365 customer support.

Premium

The Premium Customer Success Plan ensures you achieve your targeted outcomes leveraging Mandiant Advantage. Working as an extension of your team, a designated Success  Manager develops customized success plans, oversees execution to ensure value is delivered to stated objectives, directly engaging with subject matter expertise across Mandiant as necessary.

Customer Success Subscriptions and Entitlements

    Basic Premium

Product Support

24/7/365 Web Portal and Phone Support

Educational Support

Knowledge Base Access

Community Access

E-Learning Product Training




Deployment Services

Product Onboarding and Provisioning

Integration and Configuration Assistance

Upgrade and Product Release Support

Proactive Deployment Health and Usage Monitoring






Management Services

Designated Customer Success Manager

Customized Success Plans

Escalation Management

Operational and Executive Business Reviews
 


Expertise on Demand

Flexible Access to Consulting Services, Threat Intelligence and Cyber Security Training / Certifications  
Recommended

Premium+ Services For Security Validation

Advanced Product Deployment and Optimization Assistance w/Designated Technical Account Manager  
Recommended

Contact Customer Support

If you are experiencing a technical issue or have a question, please create a support case (online or over the phone). Mandiant provides 24x7 global phone support.

Primary support language is English.
 

Americas +1 888 668 8987
EMEA +44 333 015 6122
Asia Pacific +65 3105 1666

Related Resources

Customer Community

Discover, share, learn and get answers to your questions about Mandiant.

Mandiant Advantage Portal

Login to access breach, adversary, operational and machine intelligence data as active threats emerge.

About Mandiant Partner Program

Develop a tailored security posture with our Mandiant Partners ecosystems, which equip you with innovative security solutions, services and insights.

Have questions? Let's talk.

Mandiant experts are ready to answer your questions.